Frequently Asked Questions

Do I need a referral?

In most cases, no.

Many patients can book directly with a podiatrist or surgical podiatrist without a referral.

However, some insurance arrangements, hospital-based treatment or specific healthcare pathways may require a referral.

If you are unsure, contact the clinic before your appointment.

Should I wait until it becomes infected?

No.

In fact, earlier assessment is often preferable.

Treating an ingrown toenail before significant infection develops may simplify treatment and reduce discomfort.

Waiting for infection rarely improves the situation.

Can I book even if I'm unsure whether it's an ingrown toenail?

Absolutely.

Not every painful toenail is an ingrown toenail.

An assessment helps determine the correct diagnosis and whether treatment is required.

Should I finish my antibiotics before attending?

Not necessarily.

If you have already been prescribed antibiotics, continue taking them as directed unless advised otherwise by the prescribing doctor.

Do not delay assessment simply because you are taking antibiotics.

Can I bring someone with me?

Yes.

Many patients choose to bring:

  • A partner.
  • A parent.
  • A family member.
  • A friend.

This can be particularly helpful if you are anxious or would like someone else to remember the information discussed.

Will I have surgery on the same day?

Sometimes.

This depends on:

  • Your diagnosis.
  • Your medical history.
  • The complexity of the problem.
  • The treatment plan.
  • Your preferences.
  • Appointment scheduling.

Some patients choose treatment immediately, while others prefer time to consider their options.

What should I wear?

Comfortable shoes with enough room for a postoperative dressing are usually preferable.

Avoid very tight shoes if you think treatment may be performed during your appointment.

Should I remove my nail polish?

Yes, if possible.

This allows a more complete examination of the nail and surrounding tissues.

Can I eat before my appointment?

Yes.

For procedures performed under local anaesthetic in the clinic, patients are generally encouraged to eat and drink normally unless specifically advised otherwise.

I'm frightened because of a previous bad experience. Should I still come?

Yes.

A previous bad experience does not necessarily mean your next experience will be the same.

Discuss your concerns openly with your clinician so an appropriate treatment plan can be developed.

Evidence Update

Providing patients with clear pre-procedure information improves confidence, reduces anxiety and supports informed consent.

Patient Tip

If you are particularly nervous, tell the clinic when booking your appointment. Allowing extra consultation time can make the experience much more relaxed.